Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0141 354 1404, or write to us at

Strathclyde Heating & Utilities Ltd
272 Bath Street
Glasgow G2 4JR,

or email us at info@strathclydehbc.com

We aim to respond within 28 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

For further information please call our friendly team to discuss any aspect of your enquiry in detail and we can arrange a free no obligation quote.

0141 354 1404

Finance Now Available - Read More

Strathclyde Heating & Utilities are authorised and regulated by the Financial Conduct Authority as a credit broker under firm reference number 751301. TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.